Q: How do I make changes to my information?
A: To change your mailing address or credit card, please contact us at 778-440-1471 or email admin@hopeliveshere.ca with your updated information.

Q: What happens when I make an online donation?
A: When you make an online donation, you will receive an email confirmation. If you do not receive an email confirmation, please contact us at 778-440-1471. Your tax receipt will be mailed to the address you have provided.

Q: How can I cancel a payment?
A: If you would like to cancel a payment or are having any other difficulties making a transaction, please call 778-440-1471 and we will be happy to assist you.

Q: When do I get my receipt?
A: Donors will get a receipt in the mail within one month of making the donation. Monthly donors will receive consolidated receipts for all the gifts they have made in a year, issued before the end of February of the following year.